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sims Intercultural competence for healthcare providers package:


I​ntercultural competence is becoming an increasingly essential skill for health care practitioners and providers. The goal of this training is to enhance effective communication in culturally diverse health care contexts.

What is Culture? 

How does culture affect our interactions with others?  This session explores the concepts of culture and identity, and encourages participants to begin examining their own attitudes and responses to cultural differences.

Cultural Orientations and Values 

Why do other cultures act the way they do?  This session introduces cultural orientations and values as one way to understand cultural behaviour and interpret
intercultural situations.

Intercultural Communication 

Utilizing knowledge of how cultural orientations and values can affect behaviour, this session provides a framework for examining intercultural interactions.  Participants
will expand their awareness of the characteristics and behaviours necessary for intercultural competence.  Tips on communicating with second language speakers are also discussed.

Optional: Intercultural Development Inventory (IDI) 

The Intercultural Development Inventory (IDI) is a powerful assessment tool to help individuals and teams assess and reflect on stages of cultural sensitivity.  

Intercultural Development Inventory (IDI)

The Intercultural Development Inventory (IDI) was developed by Dr. Mitchell Hammer and Dr. Milton Bennett as an empirical measurement ofintercultural sensitivity as conceptualized by Bennett’s Development Model of Intercultural Sensitivity (DMIS). The DMIS has been used extensively in intercultural education and training since 1986 as a framework for explaining the reactions of people to cultural difference.  The DMIS identifies a set of cognitive structures (or “worldviews”) that act as orientations to cultural difference which move along a developmental scale from stages of ethnocentrism through stages of ethnorelativism.  The IDI is a valid, reliable tool to measure an individual’s (or group’s) fundamental worldview orientation to cultural difference according to the DMIS stages.

What is the IDI?

  • A theory-based (not opinion-based) inventory which meets standard scientific criteria for a valid and reliable psychometric instrument.
  • A 50 itemquestionnaire available in 12 languages.
  • The IDI is currently being used by over 1,200 Qualified Administrators in over 25 countries.

Why use the IDI?

  • To assess cross-cultural competencies for teams or individuals working in cross-cultural
  • situations.
  • To understand and identify developmental stages of clients or partners.
  • To encourage reflection and strategizing for multicultural teams.
  • To determine areas that facilitate, or limit, cross-cultural competence for teams or individuals.
  • To increaseself-awareness of intercultural competencies and encourage further development.
  • To establish a language and conceptual framework for discussing intercultural interactions.

What is the purpose of the IDI?

  • The IDI can help respondents to:
  • Understand the developmental stages of intercultural sensitivity through which people move
  • towards greater intercultural effectiveness.
  • Increase self-awareness for each individual respondent and identify issues that may be
  • impeding development.
  • Increase organization-level understanding of intercultural issues.
  • Determine training and educational needs.
  • Evaluate the effectiveness of training, counseling and education endeavours.
  • Improve the intercultural skills of respondents.
  • Prepare to enter a new culture, such as a multinational environment, a new country, or a
  • domestic situation with cultural diversity.

How does it work?

  • Participants complete a confidential (password accessed) online inventory.   
  • A Qualified IDI Administrator creates a graphic profile (for a group or individuals).    
  • The IDI Administrator explains stages of the Development Model of Intercultural Sensitivity (DMIS) which is the theoretical base of the instrument.
  • The IDI Administrator provides a graphic profile and interpretation.    
  • Teams or individuals reflect on results of the inventory, strategize for further development and achieve greater understanding of reactions to cultural difference.

Individual and group profile interpretation, as well as training workshops and consultations,are available. Please contact SIMS for more information and pricing.